Delivery Details

We deliver across Canada!

Frozen food delivery available for orders starting at 14 pet meals

COVID-19 UPDATE: We continue to provide our usual pickup and national courier options, however we’ve been informed by our courier partners that they can no longer guarantee expedited service times given a large increase in courier volume and there will be no compensation from them for delayed and/or missing paid-for service standards.  Given this situation, effective immediately, Tom&Sawyer cannot accept responsibility in any way for any courier orders that are delayed or lost by the courier, and all customers fully accept all liability if their order arrives thawed or doesn’t arrive at all.  Tom&Sawyer will continue to use our industry best practices in packing and sending orders to maintain product integrity, but we are no longer responsible for any products after they leave our possession.  When placing your order, please assess if there are other ways you can self-mitigate your risk by seeing if we list a convenient Penguin Pick-up (frozen) location on our website or a local specialty pet retailer which stocks our products.

ORDER TIME CUT-OFF: We require up to 24 hours after receiving your order to process it. If the order date is less than 24 hours before our last delivery date in the below grid, it will be held until the next available delivery date or you can call to pick up in store or use Penguin Pick Up in the GTA. Please email orders@tomandsawyer.com should you wish to change your delivery method before you receive the delivery confirmation email.

Tom&Sawyer Thermal Shipping Boxes: We courier frozen pet meal orders in special recyclable thermal boxes to maintain temperatures below 4C for up to 3 days in normal conditions.  The product remains frozen/cold primarily due to the thermal density of the pet meals in the box which is why we have frozen food minimum order levels.

For the GTA, please take advantage of our Penguin Pick Up service!  FREE with a $40 order!

Shipping Area Delivery Fee Delivery Days
Toronto (M Postal Codes) Free Local Delivery Tuesday (East End) Wednesday (West End)
Greater Toronto Area (except Toronto) Free Courier Service Monday to Wednesday (next day delivery)
Ontario & Quebec (outside GTA)* Free In Many Areas!

Calculated at checkout: maximum $25

Monday to Wednesday (next day delivery)

 

Remote Areas of Canada* Calculated at checkout, if possible: rates $50 and up Monday & Tuesday only (1 or 2 day transit time)
Outside Ontario Calculated at checkout: starting at $20 Monday & Tuesday (1 or 2 day transit time)
SHIPPING RATE TIERS ARE CHARGED PER THERMAL BOX:

1 BOX: 14 to 28 DOG/CAT MEALS

2 BOXES: 29 to 56 DOG/CAT MEALS

3 BOXES: 57 to 84 DOG/CAT MEALS

4 OR MORE BOXES: 85 + DOG/CAT MEALS

Volume discounts apply for bulk orders starting at 28 dog meals. Click here for details!

*Remote locations in Canada may not have express courier available. If no shipping cost is calculated for your area, please feel free to contact us to see if we can provide a shipping option. By accepting the shipping quote to a remote Canadian address, you also accept 100% responsibility if there is a failure by the third party shipping company to deliver your order in an acceptable time/condition to ensure the food is still safe.  Tom&Sawyer unfortunately cannot be responsible for these orders once they are in the possession of our third party courier partners, and we are unable to insure perishable food with any courier partner.

Treats Orders:  We can ship our shelf-stable treats to any location as long as no frozen meals or broths are included in the order, or treats are added to a frozen pet meal order that meets the minimum 14lbs threshold.

USA Shipping (RESTRICTED TO CURRENT CUSTOMERS ONLY, CONTACT US DIRECTLY)

UPDATE: As of March 18, 2020 we are ceasing US shipments until further notice

For US orders, Tom&Sawyer is an FDA-approved Registered Food Facility and uses the FDA Prior Notice system to expedite the Customs clearance of our pre-approved pet meal products.  Even with this, Customs inspections at the Canada/US border are unpredictable with some orders passing through quickly, and others getting held for days and the pet meals spoiling.  Tom&Sawyer loses ownership and control of these shipments once in the hands of our courier partners, and information from Customs is limited when held for inspection. Because of this, all shipments are FOB-Shipping Point.