Delivery Details

We deliver across Canada!

Please read for important information regarding Tom&Sawyer delivery!

ORDER FOR THE HOLIDAYS EARLY TO AVOID COURIER ISSUES! SEE OUR HOLIDAY DELIVERY SCHEDULE HERE: https://www.tomandsawyer.com/announcements/attention-holiday-delivery-order-cut-off-dates-for-december/

Frozen food delivery available for orders starting at 14 pet meals

COVID-19 POLICY FOR ZONE 3 NON-RECURRING ORDER CUSTOMERS:  Until further notice, for those who are not automatic reorder/subscription customers and are located in Zone 3, shipping risk is assumed by customers and we cannot provide refunds or credits for delivery failure. 

For single purchase orders, we encourage you to please check out our long list of local pet retailers who carry Tom&Sawyer by clicking here  (some offer delivery service within their area). 

For the GTA, please take advantage of our guaranteed safe Penguin Pick Up service!  FREE service with a $40 order before tax!

ORDER TIME CUT-OFF: We require up to 24 hours after receiving your order to process it for delivery on the next scheduled day for your zone. Please email orders@tomandsawyer.com should you wish to change your delivery method before you receive the delivery confirmation email.

Tom&Sawyer Thermal Shipping Boxes: We courier frozen pet meal orders in special recyclable thermal boxes to maintain temperatures below 4C for up to 3 days in normal conditions.  The product remains frozen/cold primarily due to the thermal density of the pet meals in the box which is why we have frozen food minimum order levels. Some defrosting is normal and it is safe to refreeze packages. (Zone 1 VIP Customers receive their orders in returnable thermal tote bags)

ZONE 1: Toronto (M Postal Codes)

  • Free Delivery on Tuesdays and Fridays using Atripco delivery partner
  • VIP Customers: Tuesday and Wednesday care of Dexter the Delivery Dog (yes, that is him in the photo!)

 

ZONE 2: Southern Ontario Service Region (click HERE for free shipping postal code list)

  • Free Delivery Tuesdays and Fridays using Atripco delivery partner

ZONE 3: All Other Regions outside above zones 1 & 2*

  • Rates calculated at checkout using our Purolator courier partner
  • Tuesday and Wednesday

 

SHIPPING RATE TIERS ARE CHARGED PER THERMAL BOX:

1 BOX: 14 to 28 DOG/CAT MEALS

2 BOXES: 29 to 56 DOG/CAT MEALS

3 BOXES: 57 to 84 DOG/CAT MEALS

4 OR MORE BOXES: 85 + DOG/CAT MEALS

Volume discounts apply for bulk orders starting at 28 dog meals. Click here for details!

 

*Remote locations in Canada may not have express courier available and could be 2 days or more shipping. If no shipping cost is calculated for your area, please feel free to contact us to see if we can provide a shipping option. By accepting the shipping quote to a remote Canadian address, you also accept 100% responsibility if there is a failure by the third party shipping company to deliver your order in an acceptable time/condition to ensure the food is still safe.  Tom&Sawyer unfortunately cannot be responsible for these orders once they are in the possession of our third party courier partners, and we are unable to insure perishable food with any courier partner.

Treats Orders:  We can ship our shelf-stable treats to any location as long as no frozen meals or broths are included in the order, or treats are added to a frozen pet meal order that meets the minimum 14lbs threshold.

USA Shipping (RESTRICTED TO CURRENT CUSTOMERS ONLY, CONTACT US DIRECTLY)

For orders with existing customers travelling to the United States, Tom&Sawyer is an FDA-approved Registered Food Facility and uses the FDA Prior Notice system to expedite the Customs clearance of our pre-approved pet meal products.  Even with this, Customs inspections at the Canada/US border are unpredictable with some orders passing through quickly, and others getting held for days and the pet meals spoiling.  Tom&Sawyer loses ownership and control of these shipments once in the hands of our courier partners, and information from Customs is limited when held for inspection. Because of this, all shipments are FOB-Shipping Point.