Penguin Locations April 2019

June 1st UPDATE


Due to COVID-19 reduction in operations, the below locations will be temporarily closed until further notice:

Toronto, U of T Bookstore (214 College St, Toronto, ON M5T 3A1)

Barrie, The UPS Store (4 Alliance Blvd #13, Barrie, ON)

Wasaga Beach, The UPS Store (2-291 Main Street, Wasaga Beach ON)

Brampton, The UPS Store (2880 Queen Street East, Brampton)

STORES OPEN WITH Reduced Hours-distribution is available 

**please make sure you check with your pick up location for their hours before arriving, if it isn’t provided in your pick up notification email**

As of June 18th, 2020 the following schedule is in place until further notice:

Humber Bay (2131 Lakeshore Blvd. W., Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)
Vaughan (3200 Highway 7, Vaughan, ON)
12PM – 6PM
North York (1401 Lawrence Ave W, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)

Eastern (629 Eastern Ave, Toronto, ON)

8:30AM – 9PM (Mon. – Fri.) 8:30AM – 6PM (Sat. -Sun.)
Crossroads (2625C Weston Road, North York, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Eglinton East (120 Eglinton Ave E, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Adelaide (531 Adelaide St W, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Queen West (68 Abell St, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Church (609 Church St, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Queens Quay (228 Queens Quay, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Peter Street (93 Peter St, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Scarborough (1900 Eglinton Ave E, Scarborough, ON) 8:30AM – 9PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)
Richmond Hill (9325 Yonge St, Richmond Hill, ON) 8:30AM – 9PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)
Hamilton (653 Upper James St, Hamilton, ON) 12PM – 8PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)
Parliament (453 Parliament St, Toronto, ON) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Queen and University (250 University Ave.) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Yonge & Wellington (53 Yonge St) 8:30AM – 9PM (Mon. – Fri.) 9AM – 6PM (Sat. – Sun.)
Fort York (15 Bruyeres Mews) 8:30AM – 9PM (Mon. – Fri.) 10AM – 6PM (Sat. – Sun.)
UPS operated locations call each store please for hours

Thank you for your understanding during this extraordinary time. We will continue to update this page as more information becomes available. 


Using Penguin Pick Up allows your frozen meals/broths and refrigerated treats to be maintained completely in a freezer or refrigerator environment. You can then pick up your order whenever is convenient for you and ensures that our Tom&Sawyer products are properly stored and handled all the way to you!

This is a free service for orders over $40 before tax ($7 fee applies otherwise)

Step 1: Order dog meals, cat meals, treats and bone broths on our website

Step 2: Choose “Pick Up” as the option during the check out process and the select the location you would like to pick up your order at. (orders are sent Monday to Friday* can be ready for pick up typically within 24-48 hours

Step 3: In the notes section at checkout, let us know anything else you may need or ask us a question, we will reply!

Step 4: Complete your transaction and you will be notified directly by Penguin Pick Up when your order is ready to retrieve!

Pick Up Locations-Regular Distribution Available (SEE ABOVE NOTICE)

Orders placed by 12pm are delivered next day to designated pick up locations from Monday to Friday

Any orders received after 12pm on Thursday will be ready for pick up on the following Monday by 4pm. 

Hours: “Penguin Pick Up” dedicated locations are open Mon-Fri from 7am to 9pm and Sat/Sun from 10am to 6pm, but hours can vary by store. UPS Store pick up locations are restricted to each stores hours and you should check the UPS store website (typically closed Sunday).

Brampton Queen & Airport, The UPS Store – 2880 Queen Street East, Brampton, Ontario L6S 6E8

Burlington – Fairview St: The UPS Store – 5-4104 Fairview Street Burlington, ON L7L 4Y8

Etobicoke (Toronto)- 2131 Lake Shore Boulevard West, Etobicoke, ON M8V 0A5

Hamilton, Penguin Pick Up – 653 Upper James Street, Hamilton ON, L9C 5R8 (orders arrive on Tuesdays only)

Oakville-The UPS Store-200 North Service Rd W, Oakville, Ontario.

Richmond Hill Penguin Pick Up – 31-9325 Yonge Street, L4C 0A8

Scarborough Penguin Pick Up – 1900 Eglinton Ave. E., Scarborough ON

Toronto (Humber Bay) – 2131 Lakeshore Blvd W., Toronto, ON

Toronto (North York) Penguin Pick Up – 1401 Lawrence Ave. W., Toronto, ON

Toronto (Cabbage Town) Penguin Pick Up – 453 Parliament Street, Toronto, ON M5A 3A3

Toronto (Church) Penguin Pick Up – 609 Church St, Toronto, ON M4Y 2E6

Toronto (Queens Quay) Penguin Pick Up – 228 Queens Quay West, Unit #8. Toronto, ON M5J 3A3

Toronto (Fort York) Penguin Pick Up15 Bruyeres Mews, Toronto, ON, M5V 0A7

Toronto (East Downtown) Penguin Pick Up – 629 Eastern Ave, Toronto, M4M 1E3, Building A

Toronto (Downtown West) Penguin Pick Up- 93 Peter Street, Toronto, M5V 0P1

Toronto (Midtown) Penguin Pick Up- 120 Eglinton Ave East, Toronto M4P 1A6

Toronto (North York) – Penguin Pick Up – 2625 E Weston Road, North York M9N 3X2

Toronto (Queen West) Penguin Pick Up – 68 Abell St, Toronto, ON, M6J 0B1

Toronto (Yonge & Wellington) Penguin Pick Up – 53 Yonge St, Toronto, ON, M5E 1J3

Toronto (Adelaide West) Penguin Pick Up – 531 Adelaide St West, Toronto, ON M5V 0N7

Toronto (University/Queen inside Rexall Store) 250 University Ave, Toronto, Unit #120, M5H 3E5

Toronto (University of Toronto Campus Bookstore) 214 College St., Toronto M5T 3A1

Vaughan/Concord Penguin Pick Up – 3200 Hwy 7, Vaughan On.

Pick Up Locations – Friday Distribution Only

The following locations receive orders on Fridays only. Any orders placed after 12pm on Thursday will not be delivered until the following Friday

Barrie, The UPS Store – 4 Alliance Blvd #13, Barrie, ON L4M 7G3

Wasaga Beach, The UPS Store – 2-291 Main Street, Wasaga Beach ON, L9Z 0E8