Delivery & Shipping Information
Upon checkout, you will be prompted with the below choices to receive your order:
- Canada Wide Shipping-1 to 2 Day Courier
- In-store Pick Up at our Toronto location (1247 Queen Street East)
- Penguin Pick Up at various locations across the GTA (for orders over $20 before tax)
- VIP Delivery (restricted to “M” postal codes for customers meeting frequency and volume criteria, please ask us if you would qualify!)
Canada Wide Shipping (Soon North America Wide)
We ship using Canada Post ExpressPost to most locations in Canada (locations that can receive packages within normal shipping timelines). We have preferred shipping rates that will be calculated during your checkout process.
Frozen items will be packed in a thermal insulated cardboard box to keep items cold. Products can defrost to refrigerator temperature (cool to the touch) and be safely refrozen.
Order Shipment Days: Monday through Wednesday for perishable products to ensure your order is not held up in transit with Canada Post over the weekend. For all other products we ship out Monday through Friday.
***Please note the there is a minimum purchase order of frozen products to maintain temperature in transit: 12 x dog meals or 18 x cat meals (equivalent to 2 Variety Packs). If you purchase less than this amount we cannot guarantee the safety of the food and/or may be unable to ship ***
VIP Delivery Information
We provide free local delivery for customers who order on a regular weekly/biweekly/monthly cycle with a minimum order value per month. If you would like information about how to become a VIP Delivery customer, please contact us at moc.r1513297424eywas1513297424dnamo1513297424t@sre1513297424dro1513297424.
VIP delivery orders are sent in our branded reusable thermal tote bags.
Please return the empty tote bags to the driver at the time of your next delivery.
If you choose to keep your thermal tote bag (they are pretty handy!) then we will simply charge your account a nominal $5 amount for every thermal tote bag you decide to keep.
Toronto Area VIP Delivery Zones and Schedule
Tuesdays: East of Bayview Avenue and South of Steeles Avenue (if you reside within 20km of these east and north borders, please call us to discuss delivery options).
Wednesdays: West of Bayview Avenue and South of Steeles Avenue (if you reside within 20km of these west and north borders, please call us to discuss delivery options).
We provide tracking of your scheduled deliveries and can notify you when deliveries are sent out and delivered.
In-Store Pick Up
Come by our Leslieville retail store in Toronto during business hours to collection your pick-up order.
Monday – Closed
Saturday & Sunday 10am-5pm
Penguin Pick Up
Pick Up is a convenient option we have implemented across the GTA to ensure that you order is kept in a temperature controlled environment (all locations have freezers and refrigerators) and available for pick up at your convenience, typically ready to collect within 24-48 hours from placing your order (some locations further from Toronto take up to 1 week to fulfill from order date). Please refer to our article here for more details.