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Announcements Pet Food Industry Press Release

Penguin Pick-Up in Ontario: An Easy Way to Receive Your Orders!

We first partnered with Penguin Pick Up in October 2017 as a new option for getting your tasty Tom&Sawyer Fresh Prepared Meals and Treats in various locations across Ontario.  We are excited to announce that our partnership continues to grow, with more locations for order pick up and now you can purchase Tom&Sawyer products directly at select Penguin Pick Up locations.  Using Penguin Pick Up allows your frozen meals/broths and refrigerated treats to be maintained completely in a freezer or refrigerator environment, all the way to the the Penguin Pick Up location of your choice.  You can then pick up your order whenever is convenient for you, and your products remain stored in a freezer or fridge!  This ensures that our Tom&Sawyer products are properly stored and handled all the way to you!

How does it work? Well, it is so simple you could teach your dogs and cats how to order themselves!

This is a free service for orders over $20 before tax.

Step 1: Order dog meals, cat meals, treats and extras (like poop bags) on our website at www.tomandsawyer.com

Step 2: Choose “Pick Up” as the option during the check out process and the select the location you would like to pick up your order at. (orders are sent to most pick up locations daily from Monday to Friday can be ready for pick up typically within 24-48 hours (see full details at bottom of post). Some locations further from Toronto receive orders only once per week, as noted below).

Step 3: In the notes section at checkout, let us know anything else you may need or ask us a question, we will reply!

Step 4: Complete your transaction and you will be notified by Penguin Pick Up when your order is ready to retrieve!

Pick Up Locations-Regular Distribution Available*

* Orders are delivered to designated pick up locations from Monday to Friday. Any orders received after 4pm on Thursday will be ready for pick up on the following Monday before 4pm. Monday orders will be ready by 4pm Wednesday.

Hours: “Penguin Pick Up” dedicated locations are open Mon-Fri from 7am to 9pm and Sat/Sun from 10am to 6pm, but hours can vary by store. UPS Store pick up locations are restricted to each stores hours (typically closed Sunday). See here for further details.

Brampton Queen & Airport, The UPS Store – 2880 Queen Street East, Brampton, Ontario L6S 6E8

Burlington – Fairview St: The UPS Store – 5-4104 Fairview Street Burlington, ON L7L 4Y8

Hamilton, Penguin Pick Up – 653 Upper James Street, Hamilton ON, L9C 5R8 (Tuesday Distribution Only)

Oakville-The UPS Store-200 North Service Rd W, Oakville, Ontario.

Richmond Hill Penguin Pick Up – 31-9325 Yonge Street, L4C 0A8

Scarborough Penguin Pick Up – 1900 Eglinton Ave. E., Scarborough ON

Toronto (North York) Penguin Pick Up – 1401 Lawrence Ave. W., Toronto, ON

Toronto (Cabbage Town) Penguin Pick Up – 453 Parliament Street, Toronto, ON M5A 3A3

Toronto (Church) Penguin Pick Up – 609 Church St, Toronto, ON (COMING SOON!)

Toronto (Queens Quay) Penguin Pick Up – 228 Queens Quay West, Unit #8. Toronto, ON M5J 3A3

Toronto (East Downtown) Penguin Pick Up – 629 Eastern Ave, Toronto, M4M 1E3, Building A

Toronto (Midtown) Penguin Pick Up- 120 Eglinton Ave East, Toronto M4P 1A6

Toronto (North York) – Penguin Pick Up – 2625 E Weston Road, North York M9N 3X2

Toronto (China Town) The UPS Store – 451 Dundas Street, West. Toronto, ON M5T 1G8

Toronto (Harbourfront) The UPS Store – 264 Queens Quay W Toronto, M5J 1B5

Toronto (Queen West) Penguin Pick Up – 68 Abell St, Toronto, ON, M6J 0B1

Toronto (Adelaide West) Penguin Pick Up – 531 Adelaide St West, Toronto, ON M5V 0N7

Toronto (Davisville), Yonge and Eglinton – The UPS Store – 6 Belsize Drive. Toronto ON. M4S 1L4

Toronto (Yorkville) – The UPS Store – 110 Cumberland Street, Lower Level Toronto ON. M5R 3V5

Vaughan/Concord Penguin Pick Up – 3200 Hwy 7, Vaughan On.

Pick Up Locations – Thursday Distribution Only

The following locations receive orders on Thursday only. Any orders placed after 4pm on Wednesday will not be delivered until the following Thursday.

Barrie, The UPS Store – 4 Alliance Blvd #13, Barrie, ON L4M 7G3

Wasaga Beach, The UPS Store – 2-291 Main Street, Wasaga Beach ON, L9Z 0E8

**How it works in detail for regular distribution orders (except Barrie and Wasaga Beach):

Tuesday to Thursday orders placed before 4pm-we make one delivery on Tuesday through Thursday to the Penguin distribution hub on Eastern Avenue behind our store. They hold orders in a freezer (if needed for the type of product) and process the order into their system. Penguin loads their truck early the next morning to deliver it to various GTA locations with guarantee by 4pm. Tom&Sawyer is therefore unable get an order to a location on the same day (other than the Eastern location has this possibility but contact us directly).
Thursday after 4pm to Sunday by 4pm orders placed-all of these order are held until Sunday at 4pm and then we send them all to the Eastern distribution hub to be delivered n Monday by 4pm.
Sunday after 4pm and all day Monday orders placed-all orders during this period will not be processed by us until Tuesday as we are closed at 5pm Sunday and do not reopen until 10am on Tuesday, after the Monday delivery truck has left the Penguin distribution hub.
Thank you for understanding, this is our best logistics system within the GTA at this time for our temperature sensitive product for smaller orders under 12 lbs of frozen food (we can courier that amount) but we are always looking to improve our delivery options!!