How Local Delivery Works in the Greater Toronto Area
At Tom&Sawyer we are always looking for new ways to bring even more convenience to our customers who order our fresh pet meals for their family dogs and cats. For customers in the Greater Toronto Area who order a minimum of 12 dog meal packages (or the equivalent 12lbs amount of cat meals or dog/cat split) in a single order, we will get your order to you free of charge using a variety of methods at our discretion.
Some of our current methods include local delivery by a Tom&Sawyer driver, by a third party delivery service (JoeyCo), or an overnight couriered thermal box through Purolator or one of our other courier partners. Our logistics team collects orders throughout the week* and optimizes the methods for delivery based on geographic dispersion, order volume, and upcoming weather conditions. As our Tom&Sawyer meals are frozen, we optimize delivery to best ensure to get them to you fast and frozen.
Depending on the logistics plan that week, local delivery can be expected Tuesday and Wednesday with possible other additional delivery days*.
If you want your order sooner, remember that there are other options available to you:
- Pick up at our Tom&Sawyer retail store (either yourself or arrange an Uber to pick up and deliver your order!)
- Choose Penguin Pick Up and pick up your order at a local pick up location at your convenience usually within two business days. Pick Up locations are found on the map on the website check-out page, or can be found here.
*Please allow 24 hours for most orders for us to prepare your selections and arrange for the next available delivery date. You will be notified when your order is ready for delivery. In-store pick up or Penguin Pick Up is always the quickest method, see above for details.