How Local Delivery Works in the Toronto Area (Tuesdays and Wednesday daytime only)*
At Tom&Sawyer we are always looking for new ways to bring even more convenience to our customers who order our fresh pet meals for their family dogs and cats. For customers in the Toronto Area who order a minimum of 12 dog meal packages (or the equivalent 12lbs amount of cat meals or dog/cat split) in a single order, we will get your order to you free of charge using a variety of methods at our discretion (we use in-house teams and third party methods).
Our logistics team collects orders throughout the week* and optimizes the methods for delivery based on geographic dispersion, order volume, and upcoming weather conditions. As our Tom&Sawyer meals are frozen, we optimize delivery to best ensure to get them to you fast and frozen.
Depending on the logistics plan that week, local delivery can be expected Tuesday and Wednesday with possible other additional delivery days*.
If you want your order sooner or will not be home to accept your delivery between 9am and 4pm, remember that there are other options available to you:
- Pick up at our Tom&Sawyer retail store (either yourself or arrange an Uber to pick up and deliver your order!)
- Choose Penguin Pick Up and pick up your order at a local pick up location at your convenience usually within two business days. Pick Up locations are found on the map on the website check-out page, or can be found here.
*Please allow 24 hours for most orders for us to receive and review your selections and to arrange for the next possible delivery date. You will be notified once your order is ready for delivery. In-store pick up or Penguin Pick Up is always the quickest method, see above for details.