How It Works
How Much Food?
1. Interested in a healthier pet, reducing vet costs, and maybe dealing with a pet health issue? That’s why you are here!
2. How much food to order? Use our Feeding Guide. Then choose your desired meal recipes.
3. Add other therapeutic products like our bone broths and healthy treats to your cart.
4. During check-out, decide how you want to receive your order (see below to learn about options and restrictions based on your location)
5. Receive your order and watch our delicious preventative nutrition transform your family pet!
6. Next order, try new recipes and offer variety! Set up regular flexible subscription!
How Much to Feed – Using Our Feeding Guide
Our family dogs and cats have energy requirements similar to humans. First we determine how many calories per day they require, based on their size and activity level (life stage), using our Feeding Guide – which is found on every dog and cat meal product page, and also here:
This provides an estimate, but every pet is different and we find most pets require less than what the Feeding Guide recommends of our highly bioavailable Tom&Sawyer pet meals!
Now you will determine how you want to meet the daily calorie requirement for your dog. If you want the optimal nutrition, you will feed your pet 100% of their calories from Tom&Sawyer meals and treats, but we also have customers who use our meals as a “mix-in” with a cheaper traditional pet food (like kibble) so they can still budget for better nutrition. We also have customers who feed our meals a few days per week as a nutritional “treat” meal. The Feeding Guide displays estimated quantity and cost of our meals for 33%, 66% or 100% of your dog’s diet as a reference, but choose whatever you want.
You can then choose which meal recipes you’d like to get for your pet, and add them to your cart.
How To Receive Tom&Sawyer
During the checkout process to place your order, Now you will choose how you want to get your order from Tom&Sawyer. You have multiple options:
a. Toronto Area Pick-Up – you can pick up an order of any size at our Toronto Retail Store or any order greater than $20+tax at over 20+ Penguin Pick Up locations around the Greater Toronto Area.
b. Toronto Area Local Delivery – for orders larger than 12lbs of pet meals (12 dog meals, 24 cats meals, or any combination), we use a variety of methods to deliver your order directly to you if you live in the Greater Toronto Area. Find out more about Local Delivery.
c. Canada Wide Shipping outside of Toronto Area – for orders larger than 12lbs of pet meals (12 dog meals, 24 cats meals, or any combination), we ship priority courier right to your front door to most locations across Canada. Shipping is free in Ontario, and we subsidize some of the shipping cost outside of Ontario. The shipping prices on our website are not dynamic, in that we need to use different courier companies for different parts of Canada. Given this, we have estimated shipping rates for most locations in Canada, however there are instances where real shipping rates to your location will be more expensive than what was originally estimated at the time you placed your order. In these instances we will contact you with the additional shipping amount required, and if you are unwilling to pay the additional shipping amount we are happy to refund your original order amount. Shipping perishable food (frozen pet meals) is VERY difficult across Canada, and there are no courier companies currently who support perishable food shipping direct to consumer addresses. We use special thermal boxes to maintain our frozen meals below 4C temperature for up to 3 days, but this time fluctuates based on outside temperature (less in hot summer). We only ship on Mondays and Tuesdays to minimize any logistical issues with our courier partners. We don’t want your order delayed and spoiling in a courier warehouse somewhere over a weekend! We don’t ship to all locations in Canada, if there is no 2-day priority service for that location, even if you were charged an estimated shipping amount on your order. Tom&Sawyer reserves the right to cancel any order at any time based on ability to ship products to a customer location.
d. US and Global Shipping – we have customers globally who want our Tom&Sawyer products, no matter the cost of getting it to them! If you are one of these customers, place your order (for a minimum of 20 lbs of pet meals for frozen products, or any order size of just shelf stable treats) and we will get back to you within 24 hours with a shipping quote. If you are unwilling to pay the shipping cost we quote, we will immediately cancel your order and refund your credit card. Given the complexities of shipping perishable food, we need to address all non-Canada orders in this way. By accepting the shipping quote to a non-Canadian address, you understand we ship FOB-shipping point, which means you also accept 100% responsibility if there is a failure by the third party shipping company to deliver your order in an acceptable time/condition to ensure the food is still safe. Tom&Sawyer reserves the right to cancel any order at any time based on ability to ship products to a customer location.